Customer Privacy Policy

Last Updated 18 July 2019

The Newcastle Building Society (the Society) respects your privacy rights and takes its data protection obligations very seriously.

The Society’s Privacy Policy sets out our current policies and procedures about how we use your personal data and how we support your rights under data protection law in the UK. Any personal data that we hold about you will be stored and held securely by us on our computer systems.

The Society collects your personal data when you apply for one of our products, request a service, when you visit our website, or communicate with us.  The personal data we collect from you is data relevant to the provision of our products or services and will be kept securely and retained as long as is necessary for our contract with you, for our legitimate business purposes or to comply with any legal obligations around retaining data. The Society’s Privacy Policy applies to personal data which is supplied by you to the Society by any means whether via this website, by telephone, by email or letter, or face to face with our branch staff.  It also applies to your personal data that we receive from others, such as your mortgage intermediary, financial advisers, credit reference agencies, or any joint account holders.  In certain circumstances we may securely share your personal data with third parties and more detail around this can be found elsewhere in our Privacy Policy.

It is important that you revisit the Society’s Privacy Policy regularly, as we may change the content to reflect how we deliver our products and services.  A full copy of our Privacy Policy can be found via the links below, which provides more information about how we collect and process your personal data.

Visitors to our website What is a cookie? What do Newcastle Building Society use cookies for? What is a persistent cookie What is a session cookie? What is a first party cookie? Cookie consent How do I disable / enable cookies? What is a web beacon? How do I disable web beacons? Newcastle Financial Advisers Limited What personal data does the Society collect? What sensitive data does the Society collect? Where does the Society collect my personal data from? What personal data does the Society collect about my use of its products and services? What if I choose not to give personal data? What happens with personal data I provide about joint account holders, or family members, or others? How does the Society use my personal data? How do you use profiling or automated decision-making? How do you use my personal data for fraud prevention? How do you use my personal data for credit checks and identity checks? How do you use my personal data obtained via CCTV monitoring? Who do you share my personal data with? Where do you process personal data and do you transfer personal data outside the European Economic Area? How long does the Society keep my personal data? What are my data protection duties and rights and what can I do to enforce them? Direct marketing How does the Society protect and secure my personal data? What cookies and tracking technologies does the Society use? Social Media Widgets Links to external websites Can the Society change its Privacy Policy? How do I make a complaint? How do I contact the Society about my personal data?